Our Mission Statement
Here at Sew Chic, we believe in being honest, true, chaste, benevolent, virtuous, and in doing good to all mankind. Indeed, we hold to the golden rule, which is to say that we treat you (and your information) the way we would want to be treated. Our privacy policy should reflect just this!
About Our Privacy Policy
It’s probably no surprise that we collect information that you provide to us. However, we only collect information about you that we must have to ship or deliver products, provide a related service, or to communicate with you. We collect information that you initiate in three ways: when you voluntarily provide information to us, automatically by reviewing our website, or from third party sources, such as social media. Let’s go over the information that we collect:
What You Provide
The amount and type of information collected depends on the context and how we use the information. Here are some examples:
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Transaction Information: We collect your name, address, email, and purchase details to ship products and communicate with you. Online orders are securely processed through PayPal; phone orders through Square. We keep a permanent record of your transaction but never store or access credit card details, except for wholesale orders.
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Communications with Us: When you respond to surveys or contact us through our online form with support or sewing questions, we may collect related information. We delete this once your issue is resolved, in line with our privacy policy.
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Electronic Mailing List: If you sign up to receive our monthly emails, we collect an email address that will allow us to send you our newsletter. Though we may collect your email in the following ways, you will NOT be added to the email list if you have:
- Bought product
- Asked a Question
- Purchased the Flirty Day Dress class through Craftsy
- Purchased PDF patterns via Craftsy
Ways you CAN be added to the mailing list:
- Website footer sign up form
- Send an email to request addition
- Sign up list at an event
This information is stored with this list until you unsubscribe.
- Postal Mailing List: If you request a catalog, we collect your name, mailing address, and phone number. We use this to send annual catalogs and retain it until you ask to be removed.
- Phone Calls: Customers may call the business number to ask questions and request services or products. If we are unavailable, we request that customers leave a voicemail message with a name and phone number. Depending on your request, we may collect more information. We delete this once the issue is resolved.
Auto Collect
This information is collected automatically for us through Google:
- Log Information:When you visit our website, we collect impersonal information associated with your visit such as: web browser or mobile device type, operating system, IP address, the date and time of access, mobile network information, the referring website, search words that may have brought you to our site, and which pages you visited. This information helps us identify the products most people are interested in and how much time they spend on our pages. We’ll also use cookies to keep track of cart contents while you’re browsing our site.
- Opening an Account on Our Site: You do not need an account on our site to make a purchase. If you choose to create an account, it is for your information only. With this account you may review all your purchases past and present and keep track of your purchase history. We do not have access to account information; it is held by WooCommerce.
Sometimes We Collect from Other Sources
Do you visit us on Social Media?
On occasion we do giveaways on Facebook. If you join in, then win, you must provide your mailing information so that we may send the items that you’ve won. This qualifies you as a customer, and we will keep your non-financial transaction information as a permanent customer on record.
We are often asked to sponsor or participate in online events. We usually get information, such as a mailing address, from this third party vendor, blogger, or entity we are collaborating with in order to fulfill our agreement with them. This information could be used for marketing and advertising purposes, such as postcards and other mailers advertising our products or services.
Who on our team has access?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with collaborators from educational events, sewing shows, and dressmaker events. Per our privacy policy, this sharing only includes mailing addresses and basic contact info for our collaborators’ own marketing purposes. To protect you from spam, emails are not given out.
Payments
We accept payments through PayPal. When processing your payments, your data is entered and placed into their hands and will thereby be passed to us, through PayPal, as required to process the order or support the payment, such as the purchase total and mailing information.
Please see the PayPal Privacy Policy for more details.
Third Party Software
If you’d like to use third party plugins, WooCommerce extensions that enable services provided by third parties, or other third party software, please keep in mind that when you interact with them you may provide information about yourself (or your site visitors) to those third parties. We don’t own or control these third parties and they have their own rules about collection, use, and sharing of information, which you should review.